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Learning and Development's Two Customers

PUBLISHED: 20/05/2019

Imagine if you had to satisfy not one set of customers but two. Both were demanding, and each was looking for quite different things. Well, such is the lot of the learning professional. Not only do you have to provide a great service to your clients, business sponsors and key stakeholders, you also have to deliver satisfying experiences to your end users – the learners.

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